Frequently Answered Questions about international shipping
Do you ship to my country?
Probably! We ship to over 50 countries. If your country does not appear on the drop-down list when creating your customer account, contact us at firstname.lastname@example.org, we will find a way for you to get our products.
How much will shipping cost?
Shipping costs are determined by the destination country, the shipping method you choose, and the weight and size of your package. We have a shipping calculator that will provide you the exact cost and estimated delivery timeframe. The shipping calculator can be found in the shopping cart page.
In what currency are your prices listed?
All prices are listed in € (Euro).
Do I have to pay in Euros?
No. If you pay with a credit card, PayPal, or HiPay, the currency conversion takes place automatically. While we only list our prices in €, you can use Google to get a conversion. For instance, you can Google "200€ to USD" for an instant currency conversion.
Do you offer free shipping?
Yes. All orders above 500€ (VAT excluded) benefit from free worldwide shipping by GLS.
Are the packages insured?
Yes, all of our shipments are insured against theft, loss, and damage. Claims must be submitted within 30 days of purchase.
For more information, please visit our Shipping Information page.