SHIPPING INFORMATION


** NOTE: ALL ORDERS WILL SHIP FROM OUR BARCELONA (SPAIN) WAREHOUSE **

Shipping rates start at a low 12,00€ for orders shipped within the EU. Most orders over 500€ qualify for free shipping worldwide. Some exclusions apply. Read our Free Shipping Promo section for details. If you have any questions about shipping, please don't hesitate to contact us.

FWX Digital Flow Diverter shipping information:

  • All orders containing a FWX will be ready to ship in 15 working days from purchase date.
  • FWX are built on-demand upon purchase and individually tested before leaving the factory.
  • You will receive a tracking number associated with your order within 6 hours after payment is confirmed by our systems.
  • A digital copy of the FWD ID Card associated with your unit will be sent to your registered email address prior to shipping date.


For Ground shipments within the EU, standard shipping costs are as follows:

Order totals:Shipping:
Up to 100€12,00€
100€ to 350€19,00€
350€ to 500€24,00€
500€ or moreFREE

Special Handling
Oversize or overweight items, such as aquariums, canopies, chillers, substrates, stands and larger pumps may incur additional shipping charges. These special-handling fees will be displayed on the product page and/or during check-out. Our enhanced shopping cart is able to calculate express shipping rates much more accurately. This will reduce the chances of order processing delays and you should also benefit from lower shipping costs.

Most T5 and fluorescent light bulbs carry additional shipping. On the pages where these items are purchased and during check-out, the additional shipping costs are listed.

Free Shipping Promo
derKroon.com offers FREE standard ground shipping via GLS on orders of 500€ or more for orders containing non-overweight or oversize items (orders which do not qualify for our FREE shipping promotion will still be shipped at a discounted rate).

Terms and Exclusions:

  • This promotion does not apply to items requiring expedited shipping, such as refrigerated products, frozen products or live rock.
  • derKroon.com FREE shipping promotion does not include products sent in oversized or particularly heavy boxes. This may include but is not limited to chillers, heavvy water pumps, sands, substrates, aquariums & stands. These items may be subject to additional shipping handling charges. Should shipping surcharges apply, they will be noted on individual product pages and / or displayed during check-out. We will, however, pay a portion of the shipping charges for these orders.
  • Fluorescent bulbs require special handling and packaging. Therefore, are excluded from the Free Shipping promotion.
  • Shipping charges for returned merchandise is non-refundable.

These exclusions are necessary in order for us to be able to offer this type of promotion to our customers.

Damaged Items
If your merchandise arrives damaged, please contact us within 24 hours of arrival. All damage claims must be filed with your carrier. Please note that orders cannot be returned, cancelled, or rejected due to shipping delays unless express service was requested at the time of ordering.

If a package is damaged by UPS, derKroon.com will file the claim with the carrier.

If a package is damaged via GLS, the customer will file the claim with the carrier.

Please contact derKroon.com via email at shipping@derkroon.com derKroon.com will start a UPS Damaged Items Claim, and derKroon.com will ship out a replacement for you right away.