Terms of Service || derkroon.com

All orders and purchases made through this website are subject to the Online Shopping Terms and Conditions outlined below. These Online Shopping Terms and Conditions may change from time to time without prior notice, at our discretion.


This website is owned and operated by derKroon Mechanics, S.L. All orders and purchases made through the facilities of this website shall be subject to these Online Shopping Terms and Conditions. 

derKroon.com may correct errors or inaccuracies and change or update information on this website at any time without notice, including in respect of prices and availability of items. All prices listed on this website are in Euro (€)  and all charges will be processed in Euro (€). 

Prices are subject to change without notice. All prices listed on this website are subject to confirmation. derKroon.com will notify you by email if the confirmed price of an item you have selected differs from the price listed on the website or on your purchase order. 

derKroon.com will use commercially reasonable efforts to deliver items as quickly as possible and within any time periods indicated; however, derKroon.com will not be responsible for any delays in delivery which are beyond its control. If goods are not available or there is a delay in delivery derKroon.com will notify its customers within 5 business days. 

Once Payment has been received and processed, goods will be shipped. All orders will have a delivery tracking number to ensure safe delivery and are subject to the freight company's timings and terms and conditions.

Reasonable efforts are taken to ensure the accuracy and integrity of information and related materials provided by derKroon.com on this Web Site, but derKroon.com is not responsible for misprints, out-of-date information, technical or pricing inaccuracies, typographical or other errors appearing on this Web Site or the Web Sites of any derKroon.com dealer on any other Web Site. Information and related materials are subject to change without notice. This Web Site and all information and related materials it contains are provided "AS IS." derKroon.com makes no representation or warranty whatsoever regarding the completeness, accuracy, currency, or adequacy of, or the suitability, functionality, availability, or operation of this Web Site or the information or materials it contains. By using this Web Site, you assume the risk that the information and materials on this Web Site may be incomplete, inaccurate, out of date, or may not meet your needs and requirements. 

SECURITY

derKroon.com is committed to protecting your privacy. This means that we do not distribute, rent, or sell any of your personal information. derKroon.com may share non-personal, non-individual information to our partners in aggregate form for research analysis. For example, we will not show that you purchased a specific item but rather, how many customers purchased that item.

When you browse through our site, we collect information on the efficiency and working of our website. This information includes the number of times a web page is accessed, the browser used, and paths taken when moving through the site. Any information that we collect from you will be used to improve and personalise your shopping experience and all information is stored in a secure manner.

We use a cookie to track your basket during your visit. You may experience trouble when using our site if you do not have cookies enabled. If you have your privacy settings set to high or are blocking cookies you will not be able to create a basket. You can check your cookie setting in Internet Explorer via the Tools > Internet Options > Privacy. Our site requires a medium setting.

We must cooperate fully with any law institution should a situation arise where our information can be of assistance.

All areas of our site that request sensitive information, such as personal and credit card information, are protected by a Secure Sockets Layer (SSL) of 256-bit encryption. This means that the information that is sent to and from our server is encrypted. If someone was to intercept your information they would not be able to interpret it.

PAYMENT OPTIONS

derKroon.com accepts Mastercard, Visa, Paypal and HiPay only. All derKroon.com prices are in Euro (€) and prices charged to overseas-based credit cards are according to the exchange rate on the day of shipment.

CANCELLED/DECLINED ORDERS

Your order can be changed or cancelled at any time before your order is shipped. Contact us to arrange cancellation of your order.

We reserve the right to cancel an order and/or to place a stop on online orders if:

(a) your order is not accepted at the nominated delivery address; or

(b) we believe (or reasonably suspect) that your order is fraudulent or you have otherwise breached these Web Site terms and conditions

RETURNS

You may exchange or receive a refund on your purchase by retaining your invoice or receipt. Please contact us with details of the item you wish to refund or exchange.

Note: Shipping charges will only be refunded in the case of a derKroon.com error. If you have changed your mind about your online purchase, all return shipping charges are the responsibility of the customer.

CHANGE OF MIND RETURNS

If you wish to return an item because you have changed your mind about your purchase, derKroon.com will offer you an exchange provided that:

  • You return the item within 28 days of purchase; 
  • You produce your original derKroon.com online invoice/receipt 
  • The item is in resalable condition including that: 
  • All provided instruction manuals and all accessories; 
  • It is unworn, unopened, unused, has not been fitted and in its original condition; 
  • Any sew-in labels are still attached; and 
  • In the case of electronic equipment the original security seal or shrink wrap is intact and that: 
  • The product is not one on which a change of mind return is not available (see below). If these requirements are not satisfied derKroon.com reserves the right not to offer a refund for change of mind returns. 


If you have changed your mind about your online purchase, all return shipping charges are the responsibility of the customer.

OTHER RETURNS

derKroon.com will accept product returns and provide you with an exchange or refund where: 
 

  • The product is faulty or is not of merchantable quality, or
  • The product is not fit for its intended purpose, or
  • The product does not match the sample or our description; and 
  • You can present your derKroon.com online invoice/receipt or other adequate proof of purchase.


Please note, in the case of electrical and electronic products (see definition below) and safety products derKroon.com may elect to return the product to the manufacturer's repair agent to determine the nature of the problem. If the product is determined to be faulty, not of merchantable quality, not fit for purpose or not matching a description or sample derKroon.com will offer a repair, exchange voucher or refund.

If you cannot present your derKroon.com online invoice/receipt or other acceptable proof of purchase derKroon.com reserves the right not to offer a refund or exchange.

In the case of electrical and electronic products and safety equipment products derKroon.com will be happy to refer you to the manufacturer's customer service for assistance with operating difficulties or product repairs.

Where you seek a refund for any item that was purchased as part of a 'deal', derKroon.com may refund the price in accordance with deal eligibility. No refund will be given on free items and any refund amount may be recalculated if your return results in deal eligibility no longer being met. 

OPERATING DIFFICULTIES

If you are experiencing operating difficulties with electrical, electronic or other similar products we recommend you first contact us before returning the product. Many operating difficulties can be quickly solved with the right advice.

derKroon.com reserves the right to:

Assess the condition and age of returned goods prior to offering a repair, exchange or refund. This may result in a repair, exchange or refund being refused. 

Please note: 

  • Your original derKroon.com online invoice/receipt is the best form of proof of purchase 
  • Refunds will be issued using your original payment method 
  • Refunds will not be provided for the purchase of gift cards. Gift cards are not redeemable for cash. 
  • Please return any accessories and manuals supplied with product.


DISCLAIMER

Your use of this Web Site is at your sole risk. To the extent permitted by law, we exclude all express or implied conditions or warranties of any kind, including any warranty that the material on this Web Site will be reliable, accurate or complete, or that your access to this Web Site will be uninterrupted, timely or secure. In particular, we do not warrant the reliability or accuracy of card information or that material accessible on or through this Web Site will be free from errors, viruses, worms or other harmful code. 

We are not liable to you or to any other person for any loss or damage (including any other form of indirect or consequential loss) either in negligence, other tort, breach of contract, breach of warranty or for any other reason or cause whatsoever, arising out of or in connection with Online purchases or use of this Web Site, including any loss or corruption of data, interference with or damage to your computer or any interruption, delay or failure in this Web Site. These exclusions only apply to the extent permitted by law. Our liability to you in contract, tort (including negligence), under statute or otherwise, will be reduced by the extent (if any) to which you caused or contributed to the loss or damage. This clause will apply even after this agreement has ended. 

Where legislation implies any condition or warranty that cannot be excluded in these Web Site terms and conditions – Online purchases, we limit our liability for breach of any such implied conditions or warranties to the replacement or repair of the goods (or costs thereof) or re-supply of the services (or costs thereof).